Ticket Routing with Jev
Route incoming support tickets with Jev. Jev answers four questions about each ticket (owning team, urgency, customer frustration, repeat issue), and visible Boomi rules turn those answers into a team route, a P1-P4 priority and review flags. Thresholds live in a process property; only allowlisted ticket fields are sent to Jev.
Solution Details
- Difficulty Level
- INTERMEDIATE
- Solution Type
- Accelerator
- Author
- Boomi
- Published on
- Nov 11, 2026
- Last updated on
- Nov 11, 2026
Get Started
Get StartedKey Features
- Jev classifies each ticket's owning team, urgency, customer frustration and repeat-issue likelihood
- Routing rules are visible Boomi Decision and Route steps, not hidden in a script
- Thresholds for review and P1-P4 priority live in a process property for easy tuning
- Allowlist map sends only selected ticket fields to Jev; logs carry status codes, not raw responses
- Reusable Jev call subprocess with response validation and timeout/error handling
Applications Required
- HTTP Client
- Jev