JEV IT Ticket Router
An Agentstudio agent that triages IT service desk tickets with JEV (TypeSafe System One) scoring: owning team, confidence, urgency, priority, frustration, repeat-issue and review flags, plus a friendly reply to the employee.
Solution Details
- Difficulty Level
- INTERMEDIATE
- Solution Type
- Agents
- Author
- Boomi
- Published on
- Oct 7, 2026
- Last updated on
- Oct 7, 2026
Get Started
Get StartedKey Features
- Routes each ticket to the owning team (Network, Access & Identity, Hardware, Software, Security) with a JEV confidence score
- Scores urgency and maps it to a P1–P4 priority, plus frustration and repeat-issue signals
- Flags tickets for human review, including possible security incidents
- Writes a short, friendly reply to the employee
- Includes a reusable REST API (Boomi API Service + process) that can be called outside the agent
Applications Required
- Web Services Server
- Jev