Customer Health Score with Jev
Starter template that scores customer account health with the Jev AI model (TypeSafe). A subprocess maps account signals to a Jev request, calls Jev, validates the response, and returns overall health, primary risk driver, sentiment decline, and unresolved escalation scores. Trigger, data sources, renewal override, health band, and audit steps are placeholders for you to connect to your own systems.
Solution Details
- Difficulty Level
- INTERMEDIATE
- Solution Type
- Accelerator
- Author
- Boomi
- Published on
- Nov 9, 2026
- Last updated on
- Nov 9, 2026
Get Started
Get StartedKey Features
- Reusable subprocess that maps customer account signals into a Jev request and calls Jev over HTTP
- Validates every Jev response: model version, score ranges, and confidence values
- Returns four scores: overall health, primary risk driver, sentiment decline, and unresolved escalation
- Error handling with status flags for connection failures and validation failures
- Placeholder steps for the trigger, data sources, renewal override, health band, and audit record, ready to connect to your systems
Applications Required
- HTTP Client
- Jev