AIMemory ServiceNow Incident Assistant with Session Persistence
An AI assistant built on Boomi that answers plain-language questions about ServiceNow incidents and remembers earlier turns in the conversation. The AIMemory ServiceNow Incident process retrieves incident details and sends each question to the AIMemory_ReplayHistory_Agent, while the AIMemory SessionPersistence process stores the conversation history so follow-up questions can build on earlier answers.
Solution Details
- Difficulty Level
- BEGINNER
- Solution Type
- AI Agent Recipe
- Author
- Boomi
- Published on
- Nov 3, 2026
- Last updated on
- Nov 3, 2026
Get Started
Get StartedKey Features
- Conversational Memory: The SessionPersistence process stores the conversation in DPP_HISTORY and replays it with each question, so follow-ups can use earlier answers.
- Live ServiceNow Incident Context: The ServiceNow process looks up the incident and adds its number and description to the prompt, so the agent answers from the live record.
- Built-In Error Handling and Logging: Agent calls run inside a Try/Catch, failures are logged as AGENT_ERROR, and prompts and replies are logged for troubleshooting
Applications Required
- ServiceNow REST (Enterprise)