Zendesk Ticket Resolution Agent

Use OpenAI's LLM (o1 model) to create Zendesk Ticket Response drafts based on historical resolution data.

Solution Details

Difficulty Level: BEGINNER
Solution Type: AI Agent Recipe
Author: Boomi
Published on: Jan 12, 2026
Last updated on: Oct 14, 2026

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Key Features

Retrieve historical resolved Zendesk tickets and their full comment history for context
Generate draft customer follow-up responses using OpenAI’s LLM based on past resolutions
Support sending drafts to downstream systems such as email, Slack, Jira, or Google Calendar

Applications Required

OpenAI
Zendesk

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