Marketplace - Smart InciGen Agent

Smart InciGen Agent will receive end user’s issues in natural language and create an Incident in ServiceNow automatically with all required details decided by Boomi AI based on the Problem Statement like, the Agent will decide the Assignment Group, Category, Sub-Category, Impact, Urgency based on the issue and identify the right Assignee on the selected group based on Skill required for that issue. Agent will provide possible resolutions which will guide Assignee and provide Incident No.

Key Features

• NLP : Understand user problem statements through Natural Language Processing (NLP)
• Auto Classification : Automatically classify and route incidents to the right assignment group with right Category & Subcategory and Impact & Urgency
• Skill Based Assignee Selection : Assign tickets based on skill matching assignee on the selected Assignment Group
• Real-Time Decision Engine : Leverages Boomi AI to make on-the-fly decisions
• Scalable & Customizable : Easily adaptable to different business units or support processes
• Seamless Integration with ServiceNow : Robust API-based connectivity of Boomi ensures smooth communication between Boomi and ServiceNow

Verified Partner/Vendor Supported: This accelerator is fully supported and managed by the Partner/Vendor. For any support related inquiries or assistance including troubleshooting, guidance and/or updates to the solution, please contact the Partner/Vendor directly.