Product Support Assistant
The Product Support Assistant Agent is a customer facing chatbot that aims to provide usage and troubleshooting help to customers with the ability to search a product specific Vector DB for key information and create customer support tickets on ServiceNow. This chatbot makes product support easy and accessible.
Solution Details
- Difficulty Level
- BEGINNER
- Solution Type
- Designer Agent Recipe
- Author
- Boomi
- Published on
- Jan 13, 2026
- Last updated on
- Jul 11, 2026
Get Started
Get StartedKey Features
- Leverage Pinecone vector database allowing product specific information to be retrieved for user queries
- Allow users to self service questions
- Agent has capability to create ServiceNow tickets when requested, allowing a human in the loop approach
Applications Required
- Pinecone
- ServiceNow