Marketplace - Zoom Contact Center (Tech Preview)
This connector was built with an OpenAPI specification.
Solution Details
- Solution Type
- Platform Connector
- Author
- Boomi
- Published on
- May 16, 2026
- Last updated on
- May 16, 2026
Get Started
Get StartedKey Features
- Manage contact center queues, dispositions, and disposition sets through automated API calls
- Retrieve and organize engagement, queue, and user recording data programmatically
- Access historical voice queue metrics and agent performance analytics for reporting
- Create, update, and manage agent notes tied to customer engagements
- Authenticate securely via OAuth 2.0 using configurable client credentials and callback URLs
How it works
This connector integrates Boomi with Zoom Contact Center, enabling organizations to programmatically manage contact center operations such as queues, engagements, and agent workflows. It leverages OAuth 2.0 authentication to securely access Zoom's Contact Center API for managing users, recordings, dispositions, notes, and historical analytics metrics. By automating these interactions, businesses can streamline customer service operations, improve agent productivity, and gain actionable insights from contact center data. The connector supports a broad range of endpoints covering queue management, engagement tracking, and performance reporting.
Applications Required
- Zoom Contact Center (Tech Preview)