ManageEngine ServiceDesk Plus — Partner connector

The connector enables organizations to integrate their IT service management data with other business systems from a Boomi process. ManageEngine ServiceDesk Plus Cloud is IT service management software: request and incident handling, problem and change management, asset and configuration management, purchases, contracts, and the automation that ties them together.

Solution Details

Solution Type: Platform Connector
Author: Zoho
Published on: Nov 15, 2026
Last updated on: Nov 15, 2026

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Key Features

Supports the following editions of ManageEngine ServiceDesk Plus Cloud - Standard, Professional, Enterprise
Also Supports ManageEngine ServiceDesk Plus Cloud MSP Edition
Supports the following ServiceDesk Plus Cloud Data Centers: United States (US), Europe (EU), India (IN), United Arab Emirates (AE), Australia (AU), Singapore (SG), Japan (JP), United Kingdom (UK), Canada (CA), China (CN) and Saudi Arabia (SA)

How it works

With the ServiceDesk Plus — Partner connector, you can retrieve, create, update, and add notes to requests directly from Boomi. This allows you to automate ticket creation from other systems (such as monitoring tools, CRMs, or custom applications), synchronize request data between ServiceDesk Plus Cloud and other platforms, and keep support teams informed without manual data entry. The connector authenticates using the OAuth 2.0 protocol against Zoho's identity platform, which ManageEngine ServiceDesk Plus Cloud uses for authorization

Applications Required

ServiceDesk Plus Cloud