Microsoft Dynamics 365 for Customer Engagement
Use the Microsoft Dynamics 365 for Customer Engagement connector to connect the Boomi platform to any Dynamics 365 Customer Engagement service, including Dynamics 365 for CRM.
Solution Details
- Solution Type
- Platform Connector
- Author
- Boomi
- Published on
- May 16, 2026
- Last updated on
- May 16, 2026
Get Started
Get StartedKey Features
- Create, update, and delete CRM records including accounts, contacts, and opportunities
- Query and retrieve customer engagement data using flexible filtering criteria
- Authenticate securely via OAuth 2.0 with Azure Active Directory integration
- Leverage OData protocol for standardized communication with Dynamics 365 services
- Map and synchronize CRM data bidirectionally with virtually any connected system
How it works
The Microsoft Dynamics 365 for Customer Engagement connector integrates the Boomi platform with any Dynamics 365 Customer Engagement service, including Dynamics 365 for CRM. It enables organizations to create, update, delete, and query CRM entities such as accounts, contacts, opportunities, and leads across connected systems. The connector leverages the OData protocol and OAuth 2.0 authentication via Azure Active Directory for secure, reliable communication. This streamlines customer relationship workflows by synchronizing critical sales, service, and marketing data between Dynamics 365 and other enterprise applications.
Applications Required
- Microsoft Dynamics 365 for Customer Engagement