Marketplace - AI Agent: ServiceNow Incident Sentiment Agent
Unlock real-time insights into customer satisfaction and resolution quality with the ServiceNow Incident Sentiment AI Agent—analyzing closure comments to reveal sentiment trends and service effectiveness.
Solution Details
- Difficulty Level
- BEGINNER
- Solution Type
- Designer Agent Recipe
- Author
- Boomi
- Published on
- Jan 13, 2026
- Last updated on
- Jan 13, 2026
Get Started
Get StartedKey Features
- Retrieve Closed Incident Details from ServiceNow
- Retrieve Journal Entries for ServiceNow Incidents
- Perform Sentiment Analysis on Journal Entries to determine resolution satisfaction
Applications Required
- ServiceNow